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How can we help?

Email or call us, and we’ll get back to you as soon as we can.

Signing in

Sign in to Kontxs with the email address you joined with. If your password isn’t working, the sign-in screen can send a one-time code to that address instead. Codes can take a minute to arrive, so check your spam folder before asking for another.

If someone has invited you to their business, accept the invitation in the email they sent first. The business then appears when you sign in.

Team members

Only your business’s admins can invite people, choose what each person can see, or remove someone. They do this from Members in Kontxs. Each invitation is an email the person has to accept before they can join.

If you’re not an admin, ask one of your business’s admins.

Billing

Kontxs is in early access, and early access is free, as section 4 of our Terms sets out. For any question about a payment, receipt or invoice, email help@kontxs.com.

Your data

  • An admin can download everything your business holds in Kontxs from Settings, using Download everything.
  • To close your business’s account, an admin chooses Close this business in Settings. You then have 30 days to download everything, and you can change your mind until the deletion date.
  • To delete your own account, or for any request about your personal data, email privacy@kontxs.com from the address on your account.

If you’re a customer of a business that uses Kontxs, contact that business first: it decides what it holds about you. Our Privacy notice explains how this works.

Writing to us

We can help faster if your email tells us:

  • your business’s name
  • what you were trying to do
  • what happened, including any message you saw, word for word

A screenshot helps, but crop or blur your customers’ names, number plates and contact details first. Never send us a password, a sign-in code or a card number.